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Policies

Refunds, Credit or Exchange Policy

Except for replacing damaged products, we do not offer refunds, exchanges, or credits on spa services, gift certificates, package series or retail products.
All sales are final.


Cancellation Policy

Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. If you are unable to keep an appointment, please let us know at least 24 hours prior to your scheduled appointment. Failure to show without a 24 hour notice will result in the loss of a treatment. We thank you for your business and look forward to seeing you again.